Developer Q&A

Is there some other way of managing Customer Portal login aside from Customer > Contacts?

When a user updates a Custom Field via the UI, it doe not create an action log / activity log. I need to know via the API when a WO has been updated even if it was a change to a Custom Field. Is the an update time stamp or some place else to look to see when this field is changed?

We (WebSan) are loading the Web Service via Visual Studio, I cannot edit the Web Reference as it will not download and generate the classes due to the exception. For 9.5, I do have the 9.4 reference in place still, I just get errors when I try to switch it to the 9.5 reference.

We are trying to enable SSO for our user accounts. Does Corrigo supports SSO?
If YES, Could you setup that for us.
If NO, what is the other way to go without SSO?

Facing issue when creating workorder with attachment. I am using the same request payload without attachment which is working fine but along with attachment is giving error.

Baisong,

Customer Portal 3.0 supports adding multiple attachments in the Corrigo UI. Does the API in 9.5 SU1 currently support adding multiple attachments? If so, can you please provide sample commands?

Hi Team,
I am trying to create work order under other asset in Recurring.
Using the following payload:
{"metadata":{"version":"1.0"},"content":[{"elementType":"toolbar","id":null,"left":[{"elementType":"toolbarButton","title":"Home","accessoryIconPosition":"left","accessoryIcon":"previous","actionType":null,"link":{"relativePath":""}}],"middle":[{"elementType":"toolbarLabel","label":"My Requests"}],"right":[{"elementType":"toolbarButton","title":"New Request","accessoryIconPosition":"right","accessoryIcon":"plus","actionType":null,"link":{"relativePath":""}}]},{"elementType":"heading","title":"Open Maintenance Requests","id":null,"description":null,"inset":false},{"elementType":"heading","title":"_{Location: Westmont}","id":null,"description":null,"inset":false},{"elementType":"list","id":null,"grouped":true,"showTopBorder":false,"showBottomBorder":false,"heading":null,"items":[{"label":"Submitted:14 May 2019
WO#: 1393","title":"Small Projects - Facilities (Electrical/Interior)","description":"Status:Completed","link":{"relativePath":"./requestStatus?CreatedDateUtc=14%20May%202019&WorkOrderType=Small%20Projects%20-%20Facilities&StatusId=Completed&WorkOrderId=1393&TaskRefinement=Small%20Projects%20-%20Facilities:Facilities%20Projects:Renovation%20+%20Move%20to%20new%20office&Description=Facilities%20Projects&ShortLocation=Des%20Moines-801%20Grand%20Ave-General&ContactAddresses=&FullName=","accessoryIcon":"next","external":null},"thumbnail":{"url":"https://jll-ds-modo.neocities.org/corrigorequests/MaintenanceRequest.png","maxWidth":100,"maxHeight":80,"crop":true,"alt":"Hot/Cold Request"}}]},{"elementType":"list","id":null,"grouped":true,"showTopBorder":false,"showBottomBorder":false,"heading":null,"items":[{"label":"Submitted:02 Jul 2019
WO#: 1837","title":"Office Supplies (Electrical/Interior)","description":"Status:Completed","link":{"relativePath":"./requestStatus?CreatedDateUtc=02%20Jul%202019&WorkOrderType=Office%20Supplies&StatusId=Completed&WorkOrderId=1837&TaskRefinement=Office%20Supplies:Order/Restock:Order%20new%20supplies%20for%20office%20move&Description=Order/Restock&ShortLocation=Des%20Moines-801%20Grand%20Ave-General&ContactAddresses=&FullName=","accessoryIcon":"next","external":null},"thumbnail":{"url":"https://jll-ds-modo.neocities.org/corrigorequests/MaintenanceRequest.png","maxWidth":100,"maxHeight":80,"crop":true,"alt":"Hot/Cold Request"}}]},{"elementType":"list","id":null,"grouped":true,"showTopBorder":false,"showBottomBorder":false,"heading":null,"items":[{"label":"Submitted:02 Jul 2019
WO#: 1841","title":"Mail Room (Electrical/Interior)","description":"Status:Completed","link":{"relativePath":"./requestStatus?CreatedDateUtc=02%20Jul%202019&WorkOrderType=Mail%20Room&StatusId=Completed&WorkOrderId=1841&TaskRefinement=Mail%20Room:Pick%20Up/Drop%20Off%20Letter/Package:Change%20of%20address%20request%20at%20USPS%20for%20office%20move&Description=Pick%20Up/Drop%20Off%20Letter/Package&ShortLocation=Des%20Moines-801%20Grand%20Ave-General&ContactAddresses=&FullName=","accessoryIcon":"next","external":null},"thumbnail":{"url":"https://jll-ds-modo.neocities.org/corrigorequests/MaintenanceRequest.png","maxWidth":100,"maxHeight":80,"crop":true,"alt":"Hot/Cold Request"}}]},{"elementType":"list","id":null,"grouped":true,"showTopBorder":false,"showBottomBorder":false,"heading":null,"items":[{"label":"Submitted:02 Jul 2019
WO#: 1948","title":"Signage Interior (Electrical/Interior)","description":"Status:Completed","link":{"relativePath":"./requestStatus?CreatedDateUtc=02%20Jul%202019&WorkOrderType=Signage%20Interior&StatusId=Completed&WorkOrderId=1948&TaskRefinement=Signage%20Interior:Specialty%20Signage:labor%20law%20poster%20renewal&Description=Specialty%20Signage&ShortLocation=Des%20Moines-801%20Grand%20Ave-General&ContactAddresses=&FullName=","accessoryIcon":"next","external":null},"thumbnail":{"url":"https://jll-ds-modo.neocities.org/corrigorequests/MaintenanceRequest.png","maxWidth":100,"maxHeight":80,"crop":true,"alt":"Hot/Cold Request"}}]}]}

We are facing an issue where workorder submission with attachment is failing. We've been using the same request body in the past with no problem but started seeing this error recently. This is a time sensitive matter and any prompt help would be greatly appreciated.