How to cancel a reopened workorder?

Hi,

I wanted to cancel a reopened workorder and Corrigo is not letting to cancel it. I tried through integration and Corrigo Enterprise UI and I see the below error. I am wondering the error says the workorder has started but the status is New.

Error: WoRecallCommand.

{"Type":"Corrigo.Core.CorrigoBORuleViolationException","Description":"You cannot recall a {!{Work Order}!} once the {!{Provider}!} has started it","Number":"3103"}