Developer Q&A
issue with creating work order with priority
Inspecting the web page I see
"priorityList": [{
"text": "Emergency",
"value": "1"
}, {
"text": "Standard",
"value": "2"
}, {
"text": "Non Urgent",
"value": "3"
}, {
"text": "Critical",
"value": "4"
}, {
"text": "High Priority",
"value": "5"
}, {
"text": "Escalation",
"value": "6"
}],
I'd like to create a work order with Emergency priority, I tried the request, I set the priority as 1 (Emergency) but the response I got was 2 (Standard). Can you help me find what I might be missing?
REQUEST
false true false Default Request 4 54377 Johnny Knoxville Contact 512-123-4567 2081654 14137 Fix the things 1 true falseRESPONSE
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Body>
136631
false
1
IFM-OK03512
Request
136631
false
1
Unknown
None
Unknown
0
None
1
Unknown
0
Unknown
0
false
Unknown
0
Unknown
Unknown
Unknown
0
Unknown
0
1
Pending
2
false
false
0
0
0
New
NotApplicable
2081614
false
0
false
Unknown
0
0
false
false
false
some unit name 2
Plumbing:Water Heater:Repair:Fix the things
6
false
1
false
0
0
0
false
0
0
0
0
false
false
false
0
Unknown
false
Unassigned
false
false
Unknown
false
false
false
false
false
60
USD
100.00
10008
false
2
false
0
4
false
3
false
Unknown
false
false
54377
false
0
false
false
Johnny Knoxville
0
false
20
USD
2020-09-29T18:30:06.0189125
2020-09-29T18:30:06.0189125
2020-10-09T18:30:00
2020-09-29T20:30:00
2020-09-30T01:30:00Z
2020-09-29T23:30:06.0189125Z
2020-09-29T23:30:06.0189125Z
2020-10-09T23:30:00Z
2020-09-30T18:30:00
2020-09-30T23:30:00Z
136631
false
0
NotBilled
</soap:Body>
</soap:Envelope>
thanks,
Raul